ElevAIte VoiceBeta

Give your IVR a voice that follows up

Your IVR collects the intent. ElevAIte Voice does the follow-up: it calls back dropped and missed callers within minutes and writes the result to your CRM.

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In short

ElevAIte Voice works alongside an IVR or contact-centre platform: the IVR sends an event to our lead API or a webhook, and the AI agent calls the person back within minutes. Custom inbound hand-off is set up with our team.

The problem it solves

  • Callers drop out of the IVR and are never called back.
  • Missed calls pile up after hours.
  • Agents spend time on routine call-backs.
  • IVR data never reaches the CRM.

How it works

  1. 1

    Your IVR raises an event

    A missed call, a dropped menu or a request for a call-back is sent by webhook to the ElevAIte Voice lead API.

  2. 2

    The agent calls back

    Within minutes, in the caller's language, with the context your IVR passed along.

  3. 3

    Outcome returns

    A summary and outcome are written to your CRM or sent to your system by signed webhook.

  4. 4

    Custom hand-off

    For inbound AI answering or SIP/number forwarding from platforms such as Twilio Studio or an Indian cloud-telephony provider, our team scopes and sets it up with you.

Works with

  • Twilio Studio / Functions
  • Cloud telephony and IVR platforms by webhook
  • Zapier / Make / n8n
  • HubSpot (native)
  • Webhooks

See how each one connects.

Limits and where not to use it

  • Outbound calls follow the same consent, calling-hour and do-not-call rules.
  • Inbound and SIP hand-off are custom engagements, not a self-serve feature yet.

Fishy activity is detected automatically. Accounts are paused, investigated and, if they abuse the service, banned. Read the Acceptable Use Policy. ElevAIte is a technology provider and is not responsible for how customers use it.

Questions

Which IVR platforms work?+

Any platform that can send an HTTP request on an event can trigger call-backs. Deeper integrations, including inbound hand-off, are scoped with our team.

Is inbound self-serve?+

Not yet. Contact us and we will set it up for your numbers.

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