Acceptable Use Policy

1. The principle

ElevAIte Voice is for helpful, wanted conversations: following up people who asked to hear from you, confirming orders, booking appointments, reminders and similar. It is not for spam, deception or harm. You are responsible for every call made from your account.

2. You must

Call only people who have asked to be contacted, or whom you may lawfully call, and keep proof of that consent. Mark consent truthfully on every lead you send.

Let every agent say it is an AI assistant at the start of the call. Do not instruct an agent to claim to be a human.

Stop calling anyone who asks you to stop, and keep them on your do-not-call list. Respect national do-not-call registries and calling-hour rules where they apply.

Tell people if calls may be recorded, as the law where they live requires. Some US states require everyone on a call to agree to recording.

Show an accurate caller ID. Never spoof or hide the number, and do not use numbers you do not control.

Follow the rules where the person you call lives: for example the TCPA and Do Not Call Registry in the United States, TRAI rules and NCPR in India, and PECR and TPS in the United Kingdom.

Test your agent and review its calls. Fix scripts that mislead or upset people.

Keep your sign-in details and API keys private.

3. You must not

Use the Service for cold calling consumers, or any marketing call, without the consent the law requires. Do not upload a list you have no right to call.

Call, text or contact people without consent, or buy, scrape or rent lead lists and call them without a lawful basis.

Make spam, robocall or mass unsolicited marketing calls, or spray numbers (dialling many numbers to find who answers).

Harass, threaten, intimidate, shame or pressure anyone, including in debt collection, or call repeatedly after being asked to stop.

Deceive people: impersonate a person, bank, government body, police, courier or company; fake a caller identity; run scams, phishing, or any attempt to get passwords, OTPs, card numbers or identity numbers.

Promote anything illegal, or regulated activities you are not licensed for, including unlicensed financial, medical or gambling offers, or content that is hateful, sexual, violent or exploits minors.

Call emergency services, or call people in countries or at hours the Service does not support.

Create multiple accounts to get more free trials, share one account between unrelated businesses, or resell the Service without our agreement.

Probe, overload, reverse engineer or attack the Service, evade its limits or protections, or use it to build a competing product.

Use the call data of others for purposes they have not agreed to.

4. How we watch for misuse

We use automated checks and manual review. Signs we look for include bursts of calls, many different numbers called by a new account, a high share of calls hung up at once, people asking not to be called, repeat sign-ups from the same network or phone number, and complaints. These checks can pause calling on an account while we look into it.

5. What happens if you break the rules

Depending on how serious it is, we may warn you, pause calling, limit features, suspend or permanently ban your account, remove or block leads and integrations, and keep the records we need. We may investigate, ask you for information and proof of consent, and report unlawful activity to the authorities. If we end your account for breaking this policy, we are not required to refund unused minutes. A ban is a decision made by a person on our team and you can write to connect@elevaite.in to ask us to review it.

6. Responsibility

You are solely responsible for your calls, scripts, leads and the consequences. ElevAIte is a technology provider and is not responsible for how customers use the Service, or for any complaint, claim, penalty or fine that arises from it. See the Terms of Service.

7. Report abuse

If you received an unwanted call from an agent that used ElevAIte Voice, or you see misuse, write to connect@elevaite.in with the number, date and time. We take every report seriously.