Refund Policy

When we refund, how long it takes, and what happens to your invoice.

Last updated 1 October 2026 · Version 2026-10-01

Important: ElevAIte is a technology provider. Customers decide who is called and what the agent says, and are responsible for consent and for following the laws that apply to their calls. ElevAIte is not responsible for how customers use the service.

1. If we fail to deliver

If calls were not placed, or a payment was taken but minutes were not added, because of a fault on our side, we will add the minutes back or refund the affected amount, whichever you prefer.

2. Unused minutes

You can ask for a refund of unused minutes within 7 days of buying them. Minutes you have already used are not refundable. For a plan, the refund is for the unused part of the minutes included in that purchase.

3. What we do not refund

Minutes already used, plans or top-ups you ask to cancel after 7 days (unless we failed to deliver), purchases on accounts we have suspended or banned for breaking the Acceptable Use Policy, and gateway or bank charges outside our control.

4. How to ask and how long it takes

Write to connect@elevaite.in from your account email with your payment reference. We reply within 2 working days. Approved refunds go back to the original payment method through Razorpay and usually reach you in 5 to 10 working days, depending on your bank.

5. Invoices and tax

We issue a tax invoice for every payment. When we refund, we adjust the invoice: a draft invoice is cancelled, and for an issued invoice we raise a credit note for the refunded amount and its tax. Currency conversions are done by your bank and are not under our control.

6. Chargebacks

Please contact us before raising a dispute with your bank. We can usually fix it faster. Disputes raised for used minutes may lead us to pause the account while the dispute is open.